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FAQ

Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.

How Soon Will I Receive My Order?

Most products ship within 1-2 days and get delivered in 3-6 business days depending on your location. Please note, some designer items might take 2-3 weeks, this gives our artists enough time to handcraft the perfect product for your dog. Always check the product specific page.

What Do I Pay For Shipping?

Most orders qualify for our standard free shipping. You see on our site if your order will receive free shipping.

What Is Your Return Policy?

We stand 100% behind our brands, if you are not satisfied with your purchase simply send us a message and we will issue a prompt refund.

Are Your Products Genuine?

We have partnered with the most prestigious brands and designers to bring you only the best products and all material described on the product pages are guaranteed to be genuine, this is what makes us unique, you will never receive a low quality product.

What Happens After I Place My Order?

You will receive a confirmation email right away and a tracking number within a day or two.

Is My Information Secure When I Purchase On Your Site?

Absolutely!, you credit card will be charged by a third party payment processor that's been approved by the major credit card companies and use bank-like encription process. We do not store your credit card information whatsoever.  

Don't Take Our Word For it! Here's What Our Customers Think:

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